Return, Exchange and Refund Policy

RETURNS
We have a 30 day policy for returns for general merchandise. One-of-a kind, bespoke and custom altered pieces are not returnable.

General merchandise is returnable for refund or credit within 30 days. If more than 30 days have passed since your purchase, we cannot unfortunately offer a refund or exchange. To be eligible for return, items must be unworn and in the same condition as they were received, in the original packaging with tags attached and intact.

For returns, please email us at hello@alixofbohemia.com and we will send you a shipping label. You will be responsible for paying your own shipping costs for returning your item(s). The cost of return shipping will be deducted from your refund.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the status of your refund.

If items are received in original condition and return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within three days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again and contact your credit card company, since it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please notify us at hello@alixofbohemia.com.

EXCHANGES
We only replace items if your item arrives damaged. If you need to exchange a damaged item, send us an email with images of defect at hello@alixofbohemia.com and we will send you a shipping label to send the faulty item back to us. Depending on where you live, the time for your exchanged product to reach you may vary.

CREDIT
If you aren’t happy with your purchase and prefer to have a credit with us, we are happy to accommodate you. Credit is valid for one year. To return your item for store credit, please email us at hello@alixofbohemia.com and we will send you a label for return shipping. The cost of return shipping will be deducted from the amount of your credit.

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