Returns & Exchanges Policy
All items returning from the US can be returned for store credit or a refund to your original payment method. We are happy to accommodate your request within 30 days of purchase. Items must be unworn, unwashed and undamaged.
If you chose a refund for your return, please understand that there will be a shipping return label fee of $8.00 for all US-based customers.
How to Return from the US
To return or exchange an item from within the United States, please use our Exchange & Returns Portal.
No International Returns
Please understand that due to the complexity of taxes and duties paid for international shipments, as well as high shipping costs, we do not offer returns or exchanges from outside the United States.
Please make sure to consider carefully before you make an order. If you have questions about the sizing of a garment, please don't hesitate to reach out us.
All orders ship free of shipping charges within the United States with Standard FedEx.
Orders are processed in 1-2 days. Please allow this processing time also for expedited shipments.
All orders ship from Pennsylvania, there is no reason to chose expedited shipping to neighboring states, including New York city. Our free shipping option gets there just as fast!
For shipments within the US taxes will only be charged in New York, Pennsylvania, and California.
International shipping fees will be based on weight and distance and will be calculated during checkout. All international orders over $900.00 ship free of shipping charges (this does not include taxes and import fees).
Please note that due to our commitment to only using natural fibers without any chemicals, our garments may become wrinkled in transit. We apologize for the inconvenience and are working on an environmentally friendly solution. We suggest a simple steam or medium temperature iron setting to smooth out the garment. Thank you for understanding!
It is important to us that your garments fit perfectly, and so we are happy to provide standard alterations of our garments free of charge. To inquire about alterations, please send an email to hello (at) alixofbohemia . com and someone will assist you.