Shipping, Returns and Exchanges

UNITED STATES SHIPPING, EXCHANGES & RETURNS

All orders within the U.S. ship free with Standard FedEx.

Returns & Exchanges: To return or exchange an item from within the United States, please use our Exchange and Returns Portal

We are happy to accommodate your request within 30 days of purchase. Items must be unworn, unwashed and undamaged. If you chose a refund for your return, please understand that there will be a shipping return label fee of $8.00. There is no label fee for exchanges

Processing: Orders are processed in 1-2 days. Please allow this processing time also for expedited shipments.

Delivery: All orders ship from Pennsylvania via FedEx, there is no reason to choose expedited shipping to neighboring states, including New York City. Our free shipping option gets there faster than the 2-day shipping option.

Standard Delivery within the contiguous U.S. takes 1–5 business days. Shipping to and from Alaska and Hawaii requires 3–7 business days.

Expedited 2-Day Express Shipping is also available. See price at checkout. Please understand that this expedites the shipping only. There will still be a 1-2 day processing time from our warehouse for the items to ship. 

Domestic Taxes: For shipments within the US, taxes will only be charged in New York, Pennsylvania, and California.

INTERNATIONAL SHIPPING, EXCHANGES & RETURNS

Shipping: All international orders over $900.00 (USD) ship free of shipping charges (this does not include import custom fees, duties or taxes).   

International orders ship via DHL. Shipping fees are calculated during checkout based on weight and distance.

For most countries duties and taxes will be calculated during checkout and pre-paid to customs, ensuring a swift customs processing in your country.

No International Exchanges and Returns: Please understand that due to the complexity of taxes and duties paid for international shipments, as well as high shipping costs, we do not offer returns or exchanges from outside the United States. Please make sure to consider carefully before you make an order. If you have questions about the sizing of a garment, please don't hesitate to reach out us

OTHER NOTES

Alterations
It is important to us that your garments fit perfectly, and so we are happy to provide standard alterations of our garments free of charge. To inquire about alterations, please send an email to hello (at) alixofbohemia . com and someone will assist you. 

Wrinkling
Please note that due to our commitment to only using natural fibers without any chemicals, our garments may become wrinkled in transit. We apologize for the inconvenience and are working on an environmentally friendly solution. We suggest a simple steam or medium temperature iron setting to smooth out the garment. Thank you for understanding!